LHR/At London Heathrow

At London Heathrow

Make your time at the airport work for you.

Selected examples, not a complete inventory. Confirm the terminal and security side before going.

01 / LHR

Get online

Free Wi-Fi is available in every terminal. Select Heathrow Wi-Fi, follow the on-screen instructions and register to connect.

Complete the connection steps on your device. If you need help, Heathrow lists Customer Care at 0808 189 1365.

Wi-Fi connection instructions Official · external ↗
Sources & checks

Source checked: 2026-10-08.

02 / LHR

Store your bags

Excess Baggage Company provides luggage storage at Heathrow. Published prices per item: £10 for 0–3 hours, £15 for 3–24 hours and £27.50 for 24–48 hours.

Check the operator’s current hours, price and booking availability before going; walk-in service may be available.

Storage prices & locations Official · external ↗
Sources & checks

Source checked: 2026-10-08. Some details remain unverified.

Still to verify: Current branch opening hours; Live storage capacity.

London Heathrow: Inside Terminal 5 · 2025
A LOOK INSIDE

Inside Terminal 5 · 2025

Find food, places to wait and useful services in the guide below.

Photo: CedarGlen86 · CC0 1.0 · resized and cropped.

03 / LHR

Eat & drink

At T5, choose The Globe before security or Plane Food Market after security. YO! is an after-security option at T2.

  • Gordon Ramsay Plane Food Market · T5

    Dine in or take away

    Location
    Upstairs, Terminal 5
    Access
    After security

    Published hours 05:00–21:30 daily. Allow time to reach your gate.

    Menu, map & venue details Official · external ↗

  • YO! · T2

    Japanese food · dine in or take away

    Location
    Terminal 2, Queens Terminal, airside
    Access
    After security

    Airport and operator publish different hours; confirm with the restaurant before relying on an early or late visit.

    YO! T2 menu & contact Official · external ↗

  • The Globe · T5

    Breakfast, pub meals & drinks

    Location
    Terminal 5, check-in area
    Access
    Before security

    Published hours 06:30–21:30 daily (London time). Check the venue page for changes before travelling.

    Menu, map & venue details Official · external ↗

Use the venue page to check its map location and access from your flight’s area. Leave enough time to reach your gate.

All restaurants & locations Official · external ↗
Sources & checks

Source checked: 2026-10-08. Some details remain unverified.

Still to verify: YO! T2 opening-hours conflict remains; other YO! branches available through directory; Live seating and food availability.

04 / LHR

Find a lounge

Plaza Premium offers departure lounges after security at T2 and T4. Choose the lounge in your departure terminal.

  • Plaza Premium · T2

    Airport lounge

    Location
    Level 4, T2 Departures, next to terminal transfer area.
    Access
    After security

    Published closing times differ: Heathrow shows 21:00 and 22:00; the operator shows 21:30. Confirm hours and the price for your chosen booking channel.

    Lounge details & booking Official · external ↗

  • Plaza Premium · T4

    Airport lounge

    Location
    Terminal 4
    Access
    After security

    Published hours: 05:00–22:00 daily. Entry price from £41.85 per person; confirm the price and admission for your date.

    Lounge details & booking Official · external ↗

Check the booking price and admission conditions for your flight. A lounge booking does not give access to another terminal’s departure area.

Lounge locations & access Official · external ↗
Sources & checks

Source checked: 2026-10-08. Some details remain unverified.

Still to verify: T2 published closing time conflict; Live lounge availability; Personal access-program eligibility.

05 / LHR

Shop & gifts

Find gifts, electronics or something for the journey. These are selected examples; use the airport directory for all shops.

  • World Duty Free

    Location
    Check the exact location
    Access
    Access not confirmed: check before going

    Gifts, beauty and travel shopping · stores listed at T2, T3, T4 and T5. Check the branch location and flight allowances before buying liquids.

    World Duty Free locations Official · external ↗

  • InMotion · T5 upper level

    Electronics & travel accessories

    Location
    Terminal 5, Level 3
    Access
    After security

    The airport map lists 05:00–22:00 daily; confirm opening and stock before a special trip.

    T5 shop location & details Official · external ↗

  • WHSmith

    Books, snacks & journey essentials

    Location
    T3, Level 1, Check-in Area
    Access
    Before security

    The directory also lists shops in other terminals and after security.

    Shop location & details Official · external ↗

Choose a branch in an area you can access. Check current opening hours, stock and your flight’s liquid restrictions before buying.

All shops & shopping details Official · external ↗
Sources & checks

Source checked: 2026-10-08. Some details remain unverified.

Still to verify: Live stock and opening; other branches available via airport directory.

06 / LHR

Get assistance

Request assistance through your airline, travel agent or tour operator as early as possible, at least 48 hours before travel.

Tell them what support you need and include your return journey. At the airport, follow the terminal-specific assistance instructions.

Request airport assistance Official · external ↗
Sources & checks

Source checked: 2026-10-08. Some details remain unverified.

07 / LHR

Lost item or baggage

An airport lost item and a checked bag that did not arrive need different procedures.

Personal item

Use Heathrow lost property. Retained collection locations include Heathrow Central rail station and T5 near domestic arrivals; confirm current service details.

Report or find an item Official · external ↗

Missing checked bag

Report missing luggage to your airline promptly, preferably before leaving reclaim, and retain the report. If the desk is unstaffed or you have left, contact the airline. International passengers may need its customs form.

Baggage claim instructions Official · external ↗

Keep your flight details and baggage receipt.

Sources & checks

Source checked: 2026-10-07.

A little longer at the airport?

Need a place to sleep?

Compare airport hotels and rest rooms. Check which side of security you need before booking.

Hotels & sleep
LHR / PRACTICAL FACILITIES

Find the right place

  • Excess Baggage Company · Terminal 2

    Arrivals hall; turn right after International Arrivals, opposite the lift and exit. Published hours conflict; confirm directly before travelling.

    Official details 1 ↗ · Official details 2 ↗ · 2026-10-08

  • Excess Baggage Company · Terminal 3

    Centre of ground-floor Arrivals hall near entrance/exit. Published hours conflict; confirm directly before travelling.

    Official details ↗ · 2026-10-08

  • Excess Baggage Company · Terminal 4

    Ground-floor Arrivals hall near entrance after baggage claim and customs. Published hours conflict; confirm directly before travelling.

    Official details ↗ · 2026-10-08

  • Boots pharmacy · Terminal 3 departures

    Boots T3 departures, before security, includes a prescription pharmacy. Confirm dispensing hours and stock.

    Official details ↗ · 2026-10-08

  • Boots pharmacy · Terminal 5 landside

    Boots T5 landside: Unit 24, departures level. NHS lists 05:30–22:00 daily; +44 20 8738 1890. Hours do not guarantee medicine or pharmacist availability.

    Official details ↗ · 2026-10-08

More practical facilities · 3

Known facilities from official sources. Published hours are shown when supported. Current availability is not live-verified.

  • Heathrow toilet facilities; locate using official map

    Check the exact location

    Published hours not confirmed here. Check current hours at the source.

    Official details Official · external ↗

    Verified 2026-09-30

  • Heathrow charging facilities; locate using official map

    Check the exact location

    Published hours not confirmed here. Check current hours at the source.

    Official details Official · external ↗

    Verified 2026-09-30

  • Heathrow water facilities; locate using official map

    Check the exact location

    Published hours not confirmed here. Check current hours at the source.

    Official details Official · external ↗

    Verified 2026-09-30

Need another service?

Find the airport’s full directory for facilities beyond this guide.

Full airport service directory Official · external ↗
Find your wayPrepare for securityCheck your connection
Sources & information limits

Published details were reviewed on 7 October 2026. Opening hours, prices and access can change; current availability is not supplied here. A service behind security may not be reachable from your flight’s area.

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